Shipping policy

Shipping policy — Meena Lite (Wholesale only)

We ship efficiently and transparently for trade customers. This policy covers services, timing, eligibility for free delivery, and what happens if something goes wrong.

 

Services and dispatch times

  • Dispatch window: Stock items ship within 1–2 business days; custom/production items ship when ready.
  • Cut‑off time: Orders approved and paid by 2:00 pm are prioritised for same‑day dispatch (subject to capacity).
  • Carriers and service levels: We use tracked couriers for parcels and freight networks for oversized or palletised shipments.
  • Tracking: Tracking details are emailed when your order is dispatched.
  • Split shipments: We may split orders to avoid delays; you’ll receive separate tracking for each consignment.

 

Free delivery threshold and charges

  • Basket‑shown minimum: A free delivery minimum applies and is clearly displayed in your basket/checkout; it updates based on your cart contents.
  • Eligibility: Free delivery applies to mainland UK business addresses for standard parcels.
  • Exclusions: Oversized, heavy, hazardous, or palletised consignments, and deliveries to remote postcodes may be excluded or surcharged even if the basket minimum is met.
  • Rate transparency: Where free delivery doesn’t apply, the shipping cost is shown at checkout before payment.
  • Multiple shipments: If an order is split at your request, charges may apply to each shipment.

 

Delivery areas and timing

  • UK mainland: Standard transit is 1–3 business days from dispatch (not guaranteed).
  • Remote regions: Deliveries to Northern Ireland, Highlands, Islands, and out‑of‑area postcodes may take longer and incur surcharges.
  • International: Available by arrangement. We typically ship DAP (Delivered at Place); duties/taxes are payable by the recipient. Transit times depend on destination and customs.

 

Receiving goods and claims

  • Inspection on delivery: Please inspect cartons upon receipt. Note any damage on the courier’s POD and retain packaging.
  • Damage or loss: Report visible damage or shortages within 24 hours and concealed damage within 48 hours, with photos and the packing list.
  • What we do: We’ll investigate with the carrier and arrange a replacement or credit where confirmed.
  • Unsuccessful delivery: If delivery fails due to incorrect address, refusal, or no one available, re‑delivery/storage fees may apply.
  • Risk transfer: Risk passes to you on dispatch for B2B shipments unless otherwise agreed in writing.

 

Addressing, special instructions, and third‑party delivery

  • Address accuracy: Ensure the delivery address, contact name, and phone number are correct at checkout.
  • Changes: Address changes can be made before dispatch; after dispatch, changes are at the carrier’s discretion and may incur fees.
  • Third‑party sites: We can ship direct to your customer or site; you’re responsible for site access, receiving arrangements, and POD.
  • Timed services: If you need pre‑10:30, pre‑12, Saturday, or timed delivery, request at checkout or by email; surcharges apply.

 

Packaging and special freight

  • Standard parcels: Packed to industry standards with protective materials.
  • Kits, letter sets, and plates: Packed to prevent bending or component loss; pallets used where appropriate.
  • Oversized or palletised freight: Delivered kerbside unless a lift‑gate or inside delivery is pre‑booked (additional charges apply).

 

Order status and contact

  • Order updates: You’ll receive confirmation, dispatch notice, and tracking by email.
  • Support: For shipping queries, contact meenasupplies@gmail.com with your order number.
  • Free delivery visibility: Your basket/checkout always shows whether you qualify for free delivery and any surcharges before payment.